Privacy Policy

1. Introduction

This Privacy Policy outlines the commitment of RnJ Realty (“we,” “our,” “us”) to protect the privacy and confidentiality of our clients and users. It details the types of information we collect, the purposes for which we use and disclose that information, and the measures we take to protect your personal data when you visit our website www.rnjrealty.com (the “Site”) and utilize our property management services.

2. Information We Collect

We collect both personal and non-personal information, including registration and transactional data.

• Personal Information: When you register on our Site or engage our property management services, we may collect various kinds of personal information, including your name, email address, postal address, phone number, and details related to your property.
• Non-Personal Information: This includes data that cannot be used to personally identify you, such as technical data about your device, browser type, and patterns of site usage.

3. How We Use Your Information

• Transaction Processing: We may use your personal information to facilitate property management services, including rent collection, maintenance requests, and financial transactions. We may share transactional information with entities (such as banks) necessary to process payments or other financial systems.
• Customer Service Correspondence: We may collect information that identifies you personally when you submit comments, questions, or suggestions to our support department so we can respond efficiently.
• Marketing Communications: With your permission, we may send you marketing and other information we believe you will find useful, including information about property listings and services. Every marketing email will include instructions on how to unsubscribe from the email list.

4. Disclosure of Information

Except as disclosed in this policy, we do not sell, rent, or disclose your information to third parties without your consent.

• Legal Requirements: We may disclose personal information if required by law or in the good-faith belief that such action is necessary to:
  • Conform with the law or comply with legal process served on our Site;
  • Protect and defend our rights or property, the Site, our employees, clients, or the public.
• Forums: Be aware that any information you post in chat rooms, discussion boards, online forums, or other interactive technologies is public information, and we cannot control how third parties may use the personal information you share in such forums.
• Links to Other Sites: Our Site may contain links to third-party websites. We are not responsible for the content or information collection practices of those sites. We encourage you to review the privacy policies of any third-party sites before providing them with your information.

5. Cookies and Other Tracking Methods

We track traffic patterns throughout the URLs (websites) registered to us and use cookies to enhance your experience on our Site. Cookies are small pieces of information stored on your hard drive, not on our Site, to help you navigate our website more easily and quickly.

6. Your Rights

You have the right to access the personal information we have collected about you at any time and make changes as you deem appropriate. You can update your personal details by contacting our service department by email at info@rnjrealty.com.au or by calling us at 0433 228 881 during business hours. You also have the right to opt-out of any consumer research we conduct.

7. Security

We use industry-standard methods to protect your personally identifiable information from access, loss, misuse, alteration, or destruction by any unauthorized party. This includes storing information on a secure server behind a firewall and restricting internal access to such data.

8. Amendments

We may update this privacy policy from time to time. Amendments to this policy will be posted on this website and will be effective when posted.